Built for Dublin Law Firms
After-Hours Client Intake for
Dublin Solicitors
A personal-injury enquiry comes in at 8.15pm on a Tuesday. You’re off the clock. Luna answers, runs your intake script, flags urgency, and books the consultation — so the matter is yours by Wednesday morning, not your competitor’s.
Free tier: 20 structured intakes/month. Setup in under 5 minutes.
New Matters Don’t Arrive Between 9 and 5.
They Arrive When You’re Shut.
Personal-injury, family-law, criminal and probate enquiries land disproportionately after 5pm, on Saturdays, and during bank holidays. Dublin firms on Fitzwilliam Square, the IFSC and out in Tallaght all have the same problem: the call goes to voicemail, the potential client rings the next firm, and the retainer is gone before Monday.
After 5pm
is when PI enquiries spike
Road-traffic incidents and workplace injuries happen outside office hours. A client ringing at 8pm who gets voicemail often rings the next firm before morning.
Weekends
drive family-law enquiries
Separation, custody and domestic incidents rarely wait until Monday. Being reachable on Saturday morning is the difference between winning a retainer and losing it.
Bank holidays
are probate's busiest window
Bereavements cluster around family gatherings. Probate and estates enquiries are disproportionately left for the long weekend when the office is shut.
Luna Runs Your Intake — She Never Runs Your Matter
Luna follows your firm’s own intake script: caller’s name, contact details, matter category, incident date, parties involved, any existing reference. She never gives legal advice, never quotes fees, and never accepts a retainer on your behalf. Your fee-earners retain full control. Luna simply makes sure the enquiry is yours to win.
Structured Intake, Not Freeform Messages
Luna follows your firm's intake script exactly — name, contact, matter type, incident date, opposing party, existing reference. Nothing missing, nothing off-script.
Triaged by Urgency
Luna flags urgent matters (arrests, injunctions, time-barred personal injury) for immediate callback and routes routine conveyancing or probate enquiries to the Monday morning queue.
Consultations Booked Directly
Luna reads your fee-earner's live diary and books the initial consultation in the right slot — at your offices, over the phone or via video, whichever your firm prefers.
Clean Handover to Fee-Earners
The solicitor walks in Monday morning to a prioritised list of new matters — with clear intake notes, conflict flags and booked diary slots. No voicemail triage, no lost enquiries.
Three Steps. Zero Lost Matters.
Set up in under 5 minutes. No hardware. No contracts.
Divert the Office Line
Point your main Dublin number to Luna after 5.30pm and all day on Saturday, Sunday and bank holidays. Existing DX, Eir or Three line stays in place.
Luna Runs Your Intake
Luna follows your firm's own intake script — the same questions your paralegal or receptionist would ask — and captures everything in structured form.
You Pick Up Monday
Intake summaries land in your case-management system or a dedicated inbox. Fee-earners walk in to a clean Monday-morning list. No voicemail fishing.
Frequently Asked Questions
Does Luna give legal advice to callers?
No. Luna is explicitly configured not to offer legal opinions, advice or case assessments. She collects factual details — name, contact details, matter type, incident date, opposing party, any existing case reference — and books a consultation with a qualified solicitor. All advice is given by your fee-earners during the formal consultation.
How does Luna handle conflict-of-interest checks?
Luna captures the full names of all relevant parties — the caller, the opposing side, any third parties mentioned — and logs them in the intake record. Your fee-earners or compliance team run the conflict check before the consultation is confirmed, exactly as they would today. Luna never auto-confirms a retainer.
What about sensitive matters — family law, criminal, personal injury?
Luna is trained to handle sensitive intake with a professional, measured tone. For family-law and criminal matters she collects only what's needed to triage — caller's own details, nature of matter, urgency — and flags the enquiry as priority so a senior solicitor can ring back first thing in the morning.
Is Luna compliant with Law Society of Ireland professional conduct rules?
Luna is designed to sit well inside Section 1 of the Law Society's Guide to Professional Conduct — no holding-out as a solicitor, no legal advice, no fee quotes without partner approval. Your firm retains full control over scripts, disclaimers and the point at which a matter is formally accepted.
The Next Personal-Injury Client
Is Ringing at 8.30pm Tonight
Every missed intake call is a retainer the firm down the quay wins instead. Luna answers, triages and books — every night, every weekend, every bank holiday. Start free today.
Try Luna Free — No Card RequiredSetup takes under 5 minutes. Cancel anytime.