Built for Limerick Plumbers
Emergency Call Answering for
Limerick Plumbers
A burst pipe in Castletroy at 2am. You’re asleep. The caller has three numbers on Google — yours, the Dooradoyle crowd, and the 24/7 outfit in Corbally. Luna answers in under three seconds, triages the emergency, dispatches the job. You drive to it.
Free tier: 20 dispatched jobs/month. Setup in under 5 minutes.
The Limerick Trades Market
Rewards Whoever Answers First.
You’re a one-van operation, maybe two engineers. Every hour on tools is an hour not on the phone. When a burst pipe rings in at 2am, the customer rings three numbers and hires whoever picks up first. It’s almost never the best plumber — it’s just the one who answered.
3am
is when burst pipes ring
Winter emergencies don't wait for office hours. A burst pipe at 3am that goes to voicemail means the customer rings the next Limerick plumber on Google.
Christmas week
is boiler-failure season
The first cold snap takes out old boilers across Limerick city and county. The engineers who answer first get the week's work.
On the van
is where you can't answer
You're under a sink, up on a roof or driving between jobs. The phone rings — and rings — and the caller moves on to the next listing.
Luna Picks Up. You Do the Job.
Luna is your always-on dispatcher. She takes every call, runs proper triage, sends the right job to the right engineer with full context, and texts the customer their ETA. You focus on what you do best — fixing the pipe, replacing the boiler, clearing the drain. Not juggling a ringing mobile while elbow-deep under a kitchen sink.
True 24/7 Answering
Luna answers every call in under three seconds — 3am Sunday, Christmas Day, bank holiday Monday. No voicemail. No engaged tone. No lost emergencies.
Proper Emergency Triage
Luna distinguishes genuine emergencies from routine jobs, escalates gas and flood risks immediately, and books non-urgent work into the next clean slot.
Dispatch, Not Messages
Luna sends the job straight to the right engineer's phone with address, Eircode, caller mobile and triage notes. Your engineer just drives to the job.
SMS Confirmations to the Customer
The caller hangs up with an SMS confirming the engineer's name, ETA and the agreed callout fee — so there are no awkward surprises when the van pulls up.
Three Steps. Zero Missed Jobs.
Set up in under 5 minutes. No hardware. No contracts.
Forward Your Business Mobile
Divert your existing mobile to Luna when you're on a job, asleep, or already on another call. No new SIM, no new number, no downtime.
Luna Triages & Dispatches
Luna asks the right questions — stopcock location, water off or on, gas smell, number of radiators affected — and dispatches the job to the right engineer.
You Just Drive to the Job
The full job brief is on your phone before you start the van. Address, Eircode, problem description, agreed callout fee. You work. Luna keeps the next call covered.
Frequently Asked Questions
Can Luna tell a real emergency from someone ringing about a dripping tap?
Yes. Luna is trained on the classic Irish plumbing triage — burst pipes, no heat in winter, no hot water, raw sewage, gas smell, total water loss — and flags those as genuine emergencies for immediate dispatch. Dripping taps, slow drains and leaking radiators are booked into your next-available scheduled slot with a clear ETA.
Does Luna actually dispatch the job, or just take a message?
Luna dispatches. She checks your engineers' live schedules, assigns the job to the nearest RGI-registered or qualified plumber, captures the full address and Eircode, records the caller's mobile for SMS updates, and sends the whole package to the engineer's phone before hanging up.
What about gas work — can Luna take those calls?
Luna captures gas-related enquiries (boiler breakdowns, suspected gas leaks, cooker disconnection) and routes them only to your RGI-registered engineers. For a live gas leak, Luna advises the caller to ring Gas Networks Ireland on 1800 20 50 50 immediately and to leave the property — exactly as any competent operator would.
Can Luna price callouts or give quotes over the phone?
Luna quotes only the standardised fees you've configured — for example your €80 weekday callout or €120 out-of-hours callout — and tells the caller that diagnostic work and parts are quoted on-site by the engineer. She never improvises a price and never commits the business to a figure you haven't approved.
The Next Burst Pipe
Is Ringing Someone Right Now
Make sure it’s you. Luna answers every emergency, triages properly, dispatches to the right engineer and texts the customer the ETA. Start free — 20 jobs, no card required.
Try Luna Free — No Card RequiredSetup takes under 5 minutes. Cancel anytime.