Built for Waterford Physio Clinics
Cancellation Recovery for
Waterford Physio Clinics
A 3.30pm sports-injury slot cancels at lunchtime. Reception is with a patient. You’ve got six people on the waitlist who would take it. Luna rings them in order, fills the slot, and writes the booking back into your diary — all before 2pm.
Free tier: 20 recovered slots/month. Setup in under 5 minutes.
Every Unfilled Cancellation
Is Pure Lost Revenue.
Waterford physio clinics — from the Waterside to Tramore to the city centre — run tight diaries. A 45-minute cancellation that doesn’t get refilled isn’t just €55 lost; it’s a patient on your waitlist who keeps waiting, a physio paid to be idle, and a clinic that can’t scale.
Daily
cancellations at most private clinics
Late cancellations and no-shows eat into chair-time at every private Waterford practice. Most of that lost revenue is recoverable if the slot is refilled quickly.
2 hours
typical time to refill manually
Reception rings five patients, leaves voicemails, waits for callbacks. By the time the slot is refilled, it's too late — the slot itself has passed.
Under 10 min
Luna's typical refill time
Luna rings the waitlist in sequence, offers the slot, and books the first yes. Most same-day cancellations are refilled before the original patient has even cancelled properly.
Luna Fills the Slot Before Reception Notices It’s Empty
Luna watches your diary. When a patient cancels, she immediately starts working your priority waitlist — ringing, offering, booking, confirming. The slot is refilled inside ten minutes on average. Reception stays with the patient in front of them. Your physios stay in the treatment room.
Automatic Waitlist Calling
The moment a patient cancels, Luna starts working your priority waitlist. She offers the freed slot, takes the booking, and writes it back into your diary.
Same-Day Booking Intelligence
Walk-in enquiries for today or tomorrow are matched against your live diary and offered the right clinician — sports physio, musculoskeletal, post-surgical rehab.
Insurance-Aware Booking
Luna captures VHI, Laya, Irish Life Health or DeCare details at the point of booking so reception knows exactly what paperwork to have ready.
Reduces No-Show Rate
Luna sends SMS and call confirmations 24 hours before the appointment and offers a one-tap reschedule — cutting no-shows without overloading your reception team.
Three Steps. Zero Empty Slots.
Set up in under 5 minutes. No hardware. No contracts.
Connect Your Diary
Luna reads your practice-management system — Cliniko, Jane, Nookal, TM3 — and your priority waitlist. Setup takes minutes, no replacement software needed.
Luna Works the Waitlist
A cancellation lands. Luna rings waitlisted patients in priority order, offers the slot, books the first yes, and closes the loop — all inside 10 minutes.
Your Diary Stays Full
Physios walk from treatment room to treatment room. Empty slots are refilled automatically. Reception focuses on patients in front of them, not on the phone.
Frequently Asked Questions
How does Luna know who to ring when a cancellation comes in?
Luna works from your waitlist. When a patient cancels a slot, Luna rings the patients who asked to be notified about earlier availability — in the order you specify — until one accepts. The whole process takes minutes, not an afternoon of your receptionist working the phone between patient arrivals.
Can Luna book into our practice-management system directly?
Yes. Luna writes the new booking directly into whatever diary software you're running — Cliniko, Jane, Nookal, TM3, or a shared calendar — and automatically releases the cancelled slot. Your physiotherapist sees a full diary without any reception involvement.
Is Luna compliant with ISCP and HSE data-protection expectations?
Luna captures only what's needed to book — name, contact, reason for visit if offered. Call recordings and transcripts are stored on EU servers with audit logs. Your clinic is the data controller; Closers.app acts as a GDPR-compliant data processor with a signed DPA. Nothing about the patient's condition is disclosed to third-party callers.
What about patients who ring looking for same-day appointments?
Luna checks your live diary in real time. If you have a free slot that matches the patient's need (a sports-injury physio, a women's-health specialist, a Pilates-led rehab session), she books it directly. If the diary is full, she adds the patient to your priority waitlist and rings them back the moment something opens.
Your Next Cancellation
Doesn’t Have to Be Lost Revenue
Luna refills cancelled slots inside ten minutes on average — automatically, from your priority waitlist, with full diary integration. Start free today — 20 recovered slots, no card required.
Try Luna Free — No Card RequiredSetup takes under 5 minutes. Cancel anytime.